Support
How can we help?
Nyusie is made by a small team, and we read every message. Email us, or check the common questions below.
Questions about the app, your plan or a brief. Ideas and bug reports are welcome too, and you can send feedback from inside the app.
Requests about your personal information, or to delete your account.
When you write, please email from the address on your Nyusie account so we can find it. Never send us your password.
Common questions
How many briefs do I get on the Free plan?
10 briefs a month, plus one deep dive on each of the 8 topics. Your allowance resets on your own date each month (the day you signed up), not on the 1st. The app shows your reset date.
When is a new brief ready?
Nyusie gathers fresh news three times a day: morning, early afternoon and evening. You can also pull down on the home screen to check for a newer brief.
Why is my local news for the wrong place?
Your local and provincial tiers follow where you are when the brief is made. If location access is off, Nyusie estimates your area from your internet connection, which can be less accurate. To fix it, allow location for Nyusie in your phone's settings, then pull down to refresh.
Who writes the briefs?
Briefs are written and read aloud by AI, based on reporting from established news outlets. AI can make mistakes, so for anything important, check the original reporting.
How do I upgrade, or cancel Premium?
Upgrade from the app. Premium is billed by Apple or Google, so you cancel through your store account: Google Play subscriptions or Apple subscriptions. You keep Premium until the end of the period you've paid for.
I'm a founding member. What happens if my subscription lapses?
Founding pricing lasts while your Premium subscription stays active without a break. If it lapses, email support@nyusie.com and ask us to reinstate it. That's at our discretion.
I got a new phone. Will my briefs come with me?
Sign in with the same account. Your last 30 days of briefs are kept in the cloud and appear in your Library. The last 7 days are also stored on your phone so they play without a connection.
Which countries and languages does Nyusie support?
Nyusie is available worldwide in English. Your brief is built around wherever you are.
How do I delete my account?
In the app, or on our delete-account page, which also explains what's deleted and when.
Nyusie is operated by 17774699 Canada Inc., operating as Nyusie. See our Privacy Policy and Terms of Use.